We hope you are completely satisfied with your recent purchase from heritagefarmfeeds.co.uk, however if this is not the case please get in touch Contact Us – HJ Lea Oakes Heritage

If goods are sub-standard, damaged, do not meet the specification or not what you ordered which is the fault of heritagefarmfeeds.com the company will cover the cost of the return shipment and if required replace the goods. Please notify us with 24 hours of receipt of any damages or errors.

Goods ordered in error cannot be returned due to the perishable nature of the product, and may be fed to animals destined to go into the food chain.

If the goods are found to be of poor quality and/or not to specification please let us know within 28 days so we can resolve the issue for you. Please make sure all goods are stored in cool, dry conditions away from the risk of being damaged.

Refunds

Once your return is received and inspected, we will contact you to notify you that we have received your returned item.

Once inspected and approved, your refund will be processed within 5 working days, and a credit will automatically be applied to your credit card or original method of payment, please allow 10-14 days for the money to reach your account.

Heritagefarmfeeds.com reserve the right to offer a replacement product rather than issue a refund.

If you have not received a refund or replacement product in the period specified, please contact us using the contact details listed.

Need help?

Contact us at {email} for questions related to refunds and returns.